Returns & Exchanges
We want you to love your Flo & Frankie finds, which is why we offer a flexible 14-day return policy for both in-store and online purchases. Whether the fit isn't quite right or you've changed your mind, our team is here to help you find something you truly adore.
Check Eligibility
Ensure your items are in their original condition, unworn, with all tags attached, and were purchased at full price within the last 14 days.
Request a Return
Visit our online returns portal to enter your order number and email address to receive your unique Return Authorization number.
Pack and Post
Securely package your items and include the return form before sending them back to our central warehouse via a tracked courier service.
Refund or Store Credit
Once our team inspects your return, we will process your refund to the original payment method or issue a Flo & Frankie store credit within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing